Lost in Translation: A Cross-Cultural Examination of Linguistic Inaccessibility in HCI
alt.CHI Paper at ACM CHI '25
by Eszter Vigh, Ellen Weir, Nathalie Alexandra "Alex" Penglin Tcherdakoff, Grace Jane Stangroome, Yelu Gu, Oussama Metatla, Mamoru Watanabe, René Schäfer, Sophie Hahn, Konrad Mikolaj Krawczyk, Marcela Godoy, Rodolfo Cossovich, Randy Morin, Kristine Dreaver-Charles, Marguerite Koole, Frank B. W. Lewis
Abstract
This paper examines linguistic and cultural diversity in Human-Computer Interaction through multilingual experiences across various native languages, including Hungarian, Japanese, Cree, German, Welsh, Spanish, Mandarin, French, Polish, and Arabic. Each contribution reveals unique challenges in translation, usability, and cultural nuance within digital interfaces, with linguistic barriers ranging from issues with non-Latin characters to loss of contextual meaning and limited localisation options. These sections highlight the limitations of current design practices, which often prioritise English-centric frameworks that fail to accommodate diverse language structures and cultural nuances. By capturing these varied perspectives, this paper underscores the need for inclusive, cross-lingual design practices that address global usability challenges. It contributes to the development of more accessible and culturally sensitive digital environments, fostering an HCI approach that values linguistic diversity and cultural specificity.
Authors
Name | University |
---|---|
Eszter Vigh | University of Bristol, United Kingdom |
Ellen Weir | University of Bristol, United Kingdom |
Nathalie Alexandra "Alex" Penglin Tcherdakoff | University of Bristol, United Kingdom |
Grace Jane Stangroome | University of Bristol, United Kingdom |
Yelu Gu | University of Bristol, United Kingdom |
Oussama Metatla | University of Bristol, United Kingdom |
Mamoru Watanabe | University of Bristol, United Kingdom |
René Schäfer | RWTH Aachen University Aachen, Germany |
Sophie Hahn | RWTH Aachen University Aachen, Germany |
Konrad Mikolaj Krawczyk | TU Delft, The Netherlands |
Marcela Godoy | NYU Shanghai, China |
Rodolfo Cossovich | Carleton University, Canada |
Randy Morin | University of Saskatchewan, Canada |
Kristine Dreaver-Charles | University of Saskatchewan, Canada |
Marguerite Koole | University of Saskatchewan, Canada |
Frank B. W. Lewis | University of Saskatchewan, Canada |
Publications
- Eszter Vigh, Ellen Weir, Grace Stangroome, Nathalie Alexandra “Alex” Tcherdakoff, Yelu Gu, Oussama Metatla, Mamoru Watanabe, René Schäfer, Sophie Hahn, Konrad Krawczyk, Marcela Godoy, Rodolfo Cossovich, Randy Morin, Kristine Dreaver-Charles, Marguerite Koole and Bennett Lewis. Lost in Translation: A Cross-Cultural Examination of Linguistic Inaccessibility in HCI. In Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, CHI EA '25 (Forthcoming), pages 12, Association for Computing Machinery, New York, NY, USA, April 2025.